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• All products and artwork are intended for personal, cultural, and lifestyle use only.

• Designs and sayings are inspired by Caribbean culture, language, and spirituality. They are expressive and cultural in nature and should not be interpreted as professional, legal, medical, or religious advice.

• We make every effort to display product images and descriptions accurately. However, slight variations in color, size, placement, or design may occur due to monitor settings, printing processes, and natural material differences.

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2. Product Usage Disclaimers

Mugs & Drinkware:

• Suitable for both hot and cold beverages.

• Ceramic Mugs: Dishwasher and microwave safe, though handwashing is recommended to preserve print vibrancy.

• Glass Mugs: Dishwasher safe, but handle with care. Glass may become hot when filled with hot liquids.

• Not intended for industrial or commercial food service use.

Doormats:

• Made with natural coir fibers, which may shed slightly in the first weeks of use. This is normal.

• Designed for use in covered outdoor or indoor entryways. Direct sunlight, rain, and snow exposure may shorten the product’s life or cause fading.

• Do not machine wash. Shake or brush gently to clean.

• Not intended for use on slippery or wet surfaces without proper protection.

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3. Return & Exchange Disclaimer

• We offer 14-day exchanges for unused items in original packaging.

• Damaged or Defective? We'll replace it free - email photos within 72 hours of deliver.
• Because every item is made to order, we don't accept returns for change-of-mind or wrong selection. Approved exchanges are issued as store credit.
• Gifts can be exchanged for store credit by the recipient
• Start an Exchange: reply to your order email with your order # and photos (if damaged).
• Customers are responsible for return shipping on exchanges (we'll provide the address).
• For bundles or BOGO, exchanges apply to the kept item's prorated value.
  

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4. Liability Disclaimer

• Culture & Tingz is not responsible for damages or injuries resulting from misuse, mishandling, or failure to follow care instructions of our products.

• We are not liable for delays, lost packages, or damages caused by shipping carriers once the order leaves our facility.

• We do not guarantee that our website or products will always be free of errors, disruptions, or interruptions.

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5. Intellectual Property Disclaimer

• All artwork, designs, logos, and product descriptions are the intellectual property of Culture & Tingz.

• Unauthorized reproduction, distribution, or commercial use of our content without written consent is strictly prohibited.

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6. Spiritual & Motivational Designs Disclaimer

• Sayings such as Self Belief, Jah Ah Guide, and other motivational or faith-inspired artwork are expressions of cultural pride and spirituality.

• These are not substitutes for professional guidance, religious authority, or therapy. They are created as symbolic, artistic expressions only.

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7. Website Content Disclaimer

• Information on our website (including blog posts, product descriptions, and cultural references) is provided for educational and cultural appreciation purposes only.

• We make no guarantees about the completeness, accuracy, or reliability of website information.

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8. Contact Disclaimer

• Customer service inquiries are handled by email. Response times are typically 1–3 business days.

• We cannot guarantee responses outside of business hours, weekends, or holidays.

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9. Shipping and Production

• Production time: Most items ship in 3-7 business days.
• Transit Time (estimates): US 3-6 Business days; international varies by destination.
• You'll receive tracking as soon as your order ships.
• Orders with multiple items may ship separately to speed delivery.

Holiday & Peak Periods: Carriers can experience delays - order early.

Address Issues: If a package is returned due to an incorrect address, we can reship once postage is repaid.

Agreement

By purchasing from Culture & Tingz, you acknowledge that you have read, understood, and agreed to these disclaimers, as well as our Terms of Service, Privacy Policy, and Return & Exchange Policy.